Bookmaker - Bethard; is this a serious company?
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Bethard; is this a serious company?
betwoman Postet 27.11.2017 22:27 Regnskap
I got an email with a 50% bonus up to 1000 NOK.
then i made a full deposit on 2000, making my account to be 3000 NOK.
so i made some bets and won. suddenly my account was 11 700 nok, after few hours.
i was so happy, this is the first time i have made a big win like that.

further i checked my account, that my bonus was finished.
still so happy with my winnings.

before i stopped i tryed out casino, and my luck continued.
after finishing playing my account was up in 14 000 nok, making winnings  to be 12 000
my biggest win ever!!

so i made a withdrawal on everything

next day
i try to login, a message comes up says my account is blocked
i contact support, they say bethard needs to make a security check.

this is 11 days ago
they have not done anything
and i have contacted them so many times


I find this extremely unfair, dishonest and highly unproffessional.


i will never let them steal my winnings like this
right now i dont know what to believe, i thought bethard was a serious company.
i have made deposit there once in a while, mostly losing
then when i finally win, this is what they do

so i decided to post this around on different betting sites

i hope someone here can help me. 
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Re: Bethard; is this a serious company?
betwoman Postet 28.11.2017 14:02 Regnskap

Answer from bethard; they want to stop the winnings because i did not update my new number after changing my phone number.


I apologise for the delay in the pay out of your withdrawal. However we noticed that the number stated in your contact details is invalid.

Please note that according to our terms and conditions it is your responsibility to keep you account details up to date.

2.2. An individual applying for registration warrants and represents that any information provided by it in its application form is true and correct. The individual has full responsibility to keep all account information updated at all times. Bethard will not register an account on behalf on any individual and, where an individual has already been registered, Bethard will cancel that individual's registration as a player if it becomes aware that individual has provided false information when registering as a player.
https://www.bethard.com/en/terms-and-conditions



If bethard find this as a fair rule towards customers, then go ahead.

 

If customers have to be aware of every little thing - ONLY when they make a withdraw, but NOT after losing money.

 

is not important to update the phone-number as long as you lose, but when you win, then is damn important.
 

 

If bethard want to have a reputation of putting traps, and shitty rules on customers, go ahead.

 

So bethard, this is my "honor" to you, so people can read how you trick customers.

 

 

I still find this as stealing money, 

 

and I will not stop before I have all my winnings.

 

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